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1. What is Love Home Swap and how does it work?
Imagine holidaying in a Tuscan villa, Parisian loft or Hawaiian beach retreat - all for less than a night in a hotel or villa...
Love Home Swap offers an all-new version of an age-old tradition – enjoying free vacations through stylish home exchanges around the world.
Millions of people are home exchanging already through friends and family. But until now, only those in the know could find their dream swap holidays via the web.
Now Love Home Swap is empowering holidaymakers all around the world by putting money back in their pockets and connecting them with the best community of stylish home swaps ever assembled.
To find out more, watch an interview with Love Home Swap's Founder here and watch and read some of our Member Testimonials here
Join today for 4 weeks for ONLY $1 to get started and you can home exchange in style as many times as you like, wherever you like. You could save thousands on your next vacation and stay in homes as nice as your own.
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2. What do you get as a member of Love Home Swap? And what extra privileges with Luxe premium membership?
What you get as a Love Home Swap member:
- Holiday like a local in homes as nice as your own in 70+ countries worldwide
Huge savings on accommodation - swap as many times as you like at no extra cost
- Find home swaps from your wider social network with our unique Facebook Connect feature
- Contact other members via our secure messaging system
- Manage your exchanges and profile via your easy-to-use personal Account area
- If you have other homes, you can add them at no extra cost
- Secure your exchange with a digital contract
Plus enjoy extra privileges when you subscribe to our premium Luxe membership:
- Dedicated Travel Team to help you find the swaps you want
- Personal Concierge support whilst you swap from our partners, John Paul Concierge, to help you book everything from restaurants to theatre tickets
- Hedonist city guides - free access to every published guide in 40 different locations from Paris to Sydney
- Exclusive Trust Centre - through our partnership with Experian, Luxe members can ‘trust authenticate’ their listings for free.
Join today for 4 weeks for ONLY $1 to get started and get in touch with us if you have any questions at all.
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3. What are your top tips for a happy swap?
- Communicate fully with your swap partner to find out everything you need to know about staying in each other’s home. Members can sometimes exchange 20 to 30 messages to confirm a swap and a phone or Skype call can help too.
- Ensure your home is stocked up on basics such as nice kitchen staples
- Make sure your home is tidy before your swap partner arrives, and leave the home you've visited in a similar manner
- Make solid arrangements about the collection and handing back of keys - perhaps a neighbour or friend could help. We also make available a swap agreement form that many members like to use to firm up their swap with each other and all the specific details.
- Give your home insurance company a ring to ensure you're fully covered while it's occupied by other people. And take out any extra cover if you need to, as insurance is your sole responsibility. Most home policies will cover an exchange, with the other party regarded as guests invited into your home.
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4. How does your your 4 week trial membership work? And how much does ongoing membership cost?
You can sign up to a trial membership for only $1 for 4 weeks. If you don't wish to continue beyond the 4 weeks, all you need to do is email us to let us know and you'll only be charged $1. When you sign up, you can choose whether you join our Love or Luxe membership level.
Beyond your trial, the annual membership fee for Love Home Swap is $159pa or for our premium Luxe membership is $299pa (or local equivalents). As a member, you can swap as many times as you like, wherever you like at no extra cost.
Luxe members benefit from extra privileges that save them time and money - read more here.
Find out more and get started with your special 4-week for $1 trial today here.
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5. I signed up to Luxe Home Swap before Love Home Swap launched - how does my automatic Luxe upgrade work?
Great News! Your Luxe Home Swap service is becoming even more 5-star.
And what's even better is that as an existing Luxe member, it won't cost you a dollar more.
We've listened to our members - and you've told us you want more.
So we're automatically upgrading existing Luxe members who signed up before 3rd October 2011 to become an owner of The Luxe Card at no extra cost.
As a Luxe Home Swap member, you'll now benefit from extra privileges that save you time and money including a dedicated Travel Team, 5-star Concierge service whilst you swap, Hedonist City Guides and our unique Trust Centre.
For any questions about your Luxe membership, please don't hesitate to email luxe@lovehomeswap.com
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6. How does insurance work?
Insurance companies generally take the view that it is better to have someone staying in your home than to leave it empty. Give your home insurance company a ring to ensure your home will be fully covered while it's occupied by other people. And take out any extra cover if you need to, as insurance is your sole responsibility.
Most home policies will cover an exchange, with the other party regarded as guests invited into your home.
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7. Who is the team behind Love Home Swap?
Love Home Swap is the brainchild of serial entrepreneur Debbie Wosskow, was co-founded by Debbie Wosskow, Simon Walker and Ben Wosskow and is backed by Maidthorn Partners LLP (www.maidthorn.com)
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8. Can I do non-simultaneous swaps?
Yes, your arrangements are completely up to you and your exchange partner. Members can agree simultaneous or non-simultaneous exchanges with other members.
For example, a member could swap 7 days over Easter in Manhattan for 10 days in the Summer in the South of France - it's completely at your discretion.
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9. How do members contact each other about home exchanges?
Members contact each other about home exchanges through the messaging system within the Love Home Swap website itself. You will also receive an email to alert you each time you receive a new message - similar to how messaging works via Facebook.
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10. Do I have to add a photo of my home straight away when I join? Do I need to add a photo to list my property?
Don't worry if you don't have a photo to hand when you join. You can return later to add photos or other details - simply follow the link in the Welcome email we sent you. We strongly recommend that you add at least one photo to your listing to get the most out of your membership, as this will really increase the number of other members looking at your listing.
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11. Will other members be able to see my phone number, email or home address? Can they see my full name?
Your phone number and email address will not be made visible anywhere on the website. We just display the area in which you live - not your exact address.
If you prefer, you can choose just to enter just the wider district in which you live when placing your property on the map when signing up. For example, UK users could just enter the first half of their postcode.
To protect your privacy, members cannot see your full name when contacting you about a home exchange - just your first name.
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12. How does Love Home Swap's new Social Circle feature work?
Love Home Swap is the world's first and only socially connected home exchange site, allowing you to find home swap vacations from within your wider social circle - see www.lovehomeswap.com/socialcircle
For answers to frequently asked questions about how our new Social Circle feature works, please click here
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13. How do I log in to Love Home Swap as a member?
You can log in via the Login link in the top right corner of the site using your email address and password that you entered when you signed up for the site originally. You can also find these in the Welcome email we sent you. Don't worry if you have forgotten your password - you can ask to be sent a link to update this when you click on 'Login'.
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14. Can members that own more than 1 home place all of these on the site?
Members can place as many properties on the site as they wish without any extra fee per home. Simply log in to the site, go to your My Account area, and click on the 'Add home' link. If you have any questions about how to do this, you can contact info@lovehomeswap.com
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15. How do I edit my property listing and profile?
Simply log in to the site, go to your 'My Account' area, and click on 'My homes' or 'Edit my profile'. If you have any questions about how to do this, simply email info@luxehomeswap.com
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16. How do I contact Love Home Swap with any queries?
Simply complete and submit the 'Contact us' form on the site, or email info@lovehomeswap.com and we'll respond to your query as soon as possible. You can also call our London office on +44(0)8450 805155. Lines are open 9am - 6pm GMT Monday - Friday.
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17. Is there a time limit in which to swap and is there a limit on how many times you can swap?
There is no limit on time or number of swaps.
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18. What can members do to make their swap as safe as possible?
Industry experts state that it is very rare for complaints about theft or damage to be reported.
Just to be on the safe side, it is advised for members to lock away any valuable possessions that you instinctively would not want to leave out on display. -
19. What kind of documentation needs to be signed and completed?
The Luxe Home Swap site takes you through the process of confirming exchange details with your exchange partner online in a simple and secure way. This covers the essentials and confirms your swap.
You can initiate this process simply by clicking on the ‘Agree exchange’ button in the top right corner of your ‘Under discussion’ conversation with your swap partner.
Then simply complete your details for your half of the swap and submit the form. Your exchange partner then receives an email alert with a link for them to complete online the details of their half of swap.
You'll then receive an email alert with a link for you to review the overall details of the swap and click to agree the final details. Then you're set to go ahead with your swap.
Don't worry if dates changes - you can simply edit this Swap Confirmation form at any stage via your 'My Account' area, and resend for agreement.
For any questions, please contact us on info@lovehomeswap.com
We also provide a downloadable Agreement Form once you have completed the online Swap Confirmation, which you can fill out and share with each other if you'd also like to have a written record of your agreement.
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20. What are your Terms of Use?
Please see our full terms of use here - these apply to all users of Love and Luxe Home Swap.
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21. What is your Privacy Policy?
We take your privacy very seriously and don't share your personal information to anyone. Please see our full Privacy Policy here - this policy applies to all users of Love and Luxe Home Swap
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22. How will my property listing look?
You can take a look at this by logging in, clicking 'My account' and then 'My homes'. The more information and photos you include when you list your home, the more this will showcase your home to other members.
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23. Will members be able to swap cars and other forms of transport? If so, how will insurance work on this?
Many do, as you can save on hire-car costs, and even leave your cars at the airport for one another to save on taxis. But before you make the agreement, check that your insurance policy allows your exchange partner to drive your car – if an extra premium is charged, sort out who will pay.
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24. What about bed linen?
We would recommend that fresh, pressed bed linen and towels are provided for the beginning of a swap.
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25. What about pets?
Home exchangers tend to leave their homes free of pets, making private arrangements for their care elsewhere, unless it is agreed otherwise between the swappers.
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26. When will my trial period end?
Your trial period ends 28 days after you successfully sign up and pay the $1.00 trial fee. After this date, your credit card will automatically be charged $159 a year recurring (or local equivalent) if you signed up to Love Home Swap for your trial period and $299 a year recurring if you signed up to Luxe Home Swap for your trial period.
If you do not wish to have your credit card be billed beyond your trial period, simply contact us at info@lovehomeswap.com during your trial period, as once taken the membership fee is non-refundable.
Beyond your trial period, to ensure continuous service, your annual membership fee will be taken automatically on a yearly basis unless you contact us three days before the end of each annual period to let us know otherwise.
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27. How would I cancel my membership?
If you'd just like to hide your listing temporarily, you can contact us at info@lovehomeswap.com and we'll arrange this for you.
For any cancellations, you can email your membership details (full name and email address) and cancellation request to info@lovehomeswap.com. This will ensure that you won't be charged for any future membership payments.
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28. What happens if at the last minute the swap cannot go through on one side e.g. flights have to be cancelled for unavoidable reasons?
It is rare that a cancellation last minute happens and if this does occur Love Home Swap can be contacted and can help try to arrange another swap. We recommend that members take out their own flight cancellation insurance as an extra precaution.
Find out more
Enjoy stylish home exchange vacations around the world with a local touch and save thousands on travel accommodation cost. Claim your 4 week trial membership to get started today.