FAQs

What’s a refundable Security Deposit?

This is an amount that the members agree to set aside, to cover the rare occasion that any damages occur during a stay. If there are no damages during the stay the amount is returned to the members.

How much deposit is required?

There is no minimum amount - this is decided between the members themselves. We suggest £100 per night but our team will be happy to offer advice that will suit your trip.

What if I find damages?

If you, as a host, find damages to your home you should let us know within 24 hours of the end of the trip and Love Home Swap will mediate between the parties to resolve the issue.

As a guest, you have 24 hours from the time you arrive to report any pre-existing damage to the home beyond normal wear and tear.

In the unlikely event that agreement cannot be reached on the cause of the alleged damage, within 30 days of the end of the trip, 50% of the deposit will be returned to the guest and 50% to the host.

When will payments for damages be made?

Payments can only be made to the host upon presentation of receipts to Love Home Swap for replacements or repairs made within the 30 day period after reporting the damages.

When will the deposit be refunded?

If there are no claims against the deposit it will be returned within 14 days of the end of the stay.

Are there any costs involved?

Love Home Swap manages the process and holds the funds securely and there is a 10% deposit fee for this service.