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HomeExchange and Love Home Swap have joined forces!

HomeExchange and Love Home Swap have joined forces!

Suzie Dalton
By Suzie Dalton - 7 minute read

At Love Home swap, we’re pas­sion­ate about giv­ing you the best pos­si­ble home swap­ping expe­ri­ence. So the oppor­tu­ni­ty to join forces with Home­Ex­change was some­thing that we sim­ply couldn’t say no to. We know you’re bound to have lots of ques­tions about what this means for your mem­ber­ship, so read on to find out more…

First things first, let’s be clear on what’s hap­pen­ing here. From 3rd March 2023, Home­Ex­change UK Lim­it­ed (Home­Ex­change) are the new own­ers of Love Home Swap. Yes, that’s right – we’ve joined forces to cre­ate the world’s biggest and best home swap­ping service!

Our pri­ma­ry focus has always been to safe­ly con­nect you, our incred­i­ble mem­bers, with like-mind­ed trav­ellers around the world, so we feel this is the right deci­sion for our fan­tas­tic com­mu­ni­ty. As such, Home­Ex­change now owns our busi­ness and assets, and we’ve got excit­ing plans to wel­come and inte­grate Love Home Swap mem­bers into the com­mu­ni­ty. Togeth­er, we are work­ing on mak­ing this hap­pen as seam­less­ly as pos­si­ble, so that every­one can ben­e­fit from the numer­ous oppor­tu­ni­ties on HomeExchange’s platform.

We’re going to pro­vide lots more infor­ma­tion on the specifics of this soon, but first, let’s talk about what this means for you in the imme­di­ate future.

What happens next?

For the next few months, very lit­tle will change for you. Under the Love Home Swap brand, you’ll still be able to use the plat­form to show­case your home, find places you’d like to stay in, chat with oth­er mem­bers and arrange swaps. And of course, all future book­ings will con­tin­ue as planned. The only dif­fer­ence is that the own­er of our busi­ness will have changed. In oth­er words, ser­vice will con­tin­ue as nor­mal, and you can con­tin­ue to expect an amaz­ing lev­el of sup­port from our Cus­tomer Care team, plus loads of great val­ue trav­el­ling opportunities.

Lat­er in the year, we’ll be wel­com­ing all Love Home Swap mem­bers to HomeExchange’s web­site, so we’ll send you these details soon.

How this exciting change will benefit our members in the long-run (and HomeExchange’s members too!)

We wouldn’t have con­sid­ered this as an option unless we were 100% sure that our mem­bers were in safe hands. And they (you!) real­ly will be. We could give you a lengthy list of rea­sons about the ben­e­fits of this oppor­tu­ni­ty, but let’s keep it real­ly simple:

  • With over 100,000 mem­bers in more than 130 coun­tries, Home­Ex­change is the world’s largest home swap­ping com­mu­ni­ty. That’s a lot of mem­bers to con­nect with, and mass­es of coun­tries to explore!
  • Boast­ing more than 100,000 homes on their plat­form (before you’ve added in the 10,000 on Love Home Swap’s plat­form) Home­Ex­change have got a huge vol­ume of homes avail­able to their mem­bers – so it’s hard­ly sur­pris­ing that a home swap is finalised every 2 min­utes on their website.
  • Home­Ex­change offer var­i­ous ser­vices and wor­ry-free guar­an­tees that will enable you to swap your home(s) eas­i­ly. Whether you opt for a rec­i­p­ro­cal Clas­sic Exchange (either at the same time or on dif­fer­ent dates) or you choose to use Guest­Points is entire­ly up to you.
  • Home­Ex­change is beau­ti­ful­ly aligned with our key val­ues: we always put our mem­bers first, we believe in trans­par­ent com­mu­ni­ca­tion at every turn, and we’re deeply com­mit­ted to deliv­er­ing excep­tion­al home swap­ping experiences.

With all this in mind, we decid­ed that under the own­er­ship of Home­Ex­change, we could help you embrace an even bet­ter home swap­ping experience.

The legal side of the sale

There are four key things to note:

  1. After you are wel­comed into Home­Ex­change, the sub­scrip­tion price you have paid will con­tin­ue to cov­er the remain­ing peri­od of your mem­ber­ship. When your mem­ber­ship is due for renew­al, you will be able to do so with Home­Ex­change. Just as Love Home Swap offers a Points sys­tem, so too does Home­Ex­change – Home­Ex­change will ensure that your mem­ber­ship Points will be trans­ferred into HomeExchange’s GuestPoints.
  2. In con­nec­tion with this sale, your per­son­al infor­ma­tion (known as per­son­al data) will be trans­ferred to Home­Ex­change. Just as with Love Home Swap, this per­son­al data will be used by Home­Ex­change to pro­vide a home exchange sub­scrip­tion ser­vice. After the sale, we will no longer be the con­troller’ of this per­son­al data, as this role will be tak­en up by HomeExchange.
  3. The terms of use that you have accept­ed remain unchanged but are now with HomeExchange.
  4. There is noth­ing for you to do, we just want­ed to inform you of these changes will take effect from 3rd March 2023.

Got some questions for us?

We under­stand! We know you’ve prob­a­bly got a few burn­ing ques­tions about the prac­ti­cal­i­ties of how this will work, so we’ve tried to antic­i­pate the biggest con­cerns that you may have. We’ve pro­vid­ed answers to these ques­tions in our Help Cen­tre, but for ease, you can also click on the links below: 

And that’s it for now. This was a big deci­sion, but ulti­mate­ly we think it’s going to result in a real­ly incred­i­ble (and huge!) home swap­ping com­mu­ni­ty that will pro­vide you with the most unfor­get­table travels.

We’ll be in touch with you soon to share more insight on the prac­ti­cal­i­ties of how your mem­ber­ship will ful­ly tran­si­tion over to Home­Ex­change, but in the mean­time, do fol­low social media accounts for both Love Home Swap and Home­Ex­change so that you get all the juici­est info as quick­ly as possible!

If you’ve got any ques­tions about any of the above, then don’t for­get that our Cus­tomer Care team are on hand to help you every step of the way. You can find our con­tact details here.