While you guys have all been busy arranging those exciting summer swaps, we've been working on how we can make your swap experiences not only better but more secure. We're now proud to introduce Swap Protection for all our members. Find out more about what this means for you.
Always a step ahead of the crowd, we're proud to announce that we're the first home swap club offering all our members Swap Protection - allowing everyone in the club to travel with confidence.
As a trusted travel club, we know stress-free and secure travel is not just what you want, it's what you rightfully expect. Just as you would book any other vacation with the expectation that you're covered should anything go wrong, now you're covered when you swap too.
With two new layers of security to protect you, here's a breakdown of your Love Home Swap cover:
We know our members have a lot of trust in each other and pay a high level of respect and care to each other's homes. Unfortunately this doesn't mean accidents don't occasionally happen though - so for peace of mind while you travel, we've introduced accidental damage protection for swappers.
To make sure you're covered by this, you'll need to ensure you agree the trip on the Love Home Swap site using our secure messaging service prior to your trip (no retrospective agreements, please!). You'll also need to be a valid member both at the time of agreeing the swap and during your trip.
If you fit this criteria you'll automatically qualify for up to £5,000 of accidental damage cover (or your local equivalent).
For more details about our accidental damage protection please see our FAQs
It's rare a trip is cancelled, but anything can happen - including emergencies that mean your host needs to postpone their trip. In the unlikely event you fall victim to a cancelled trip our Travel Team will work with you to find alternative accommodation through the club - so a cancelled swap doesn't necessarily mean a cancelled trip.
Our team are pretty good, but if our Travel Team are unable to find alternative arrangements for you, Love Home Swap will assist to offset the cost of alternative accommodation or the travel costs you've incurred.
You'll be covered for up to £2,500 of costs incurred, so long as you have agreed your swap on the Love Home Swap site prior to your trip and have either paid an exchange service fee or are a valid member of the site (both at the time of agreeing your swap and at the time of your trip).
For more details about our trip cancellation protection read our FAQs
Got even more questions? Drop us a line - we're more than happy to help.
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