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Is home swapping safe?
Home Swapping Tips

Is home swapping safe?

Ellena Morgan
By Ellena Morgan - 5 minute read

When peo­ple first hear about the con­cept of home swap­ping, the first thing that often comes to mind is but is home exchang­ing safe?” Trust and safe­ty are a cen­tral part of home swap­ping with Love Home Swap, so in this How to Home Swap’ guide, we’ll talk you through all the ways to have a safe home swap­ping expe­ri­ence, pre­pare for your trav­el and how to pro­tect your­self dur­ing your trip.

How to home swap safely with Love Home Swap

Keep your swap con­ver­sa­tions onsite

Love Home Swap has an on-site mes­sag­ing ser­vice designed to allow mem­bers to dis­cuss exchanges safe­ly and securely.

By keep­ing con­ver­sa­tions on our plat­form, you won’t be able to dis­close per­son­al details like phone num­bers and email address­es until you have agreed your home swap. Not only is this safer for you, but it also means that our cus­tomer ser­vices team are able to trace back your con­ver­sa­tions in case there are any issues arise dur­ing your home swap.

Most per­son­al infor­ma­tion will be auto­mat­i­cal­ly blocked by our safe­ty sys­tem, how­ev­er, we still rec­om­mend you to not share:

  • Your full name
  • Your address (your prop­er­ties rough loca­tion will be dis­played on our map feature)
  • Your email address
  • Your mobile or home number

Have a chat before swapping

Although we rec­om­mend not shar­ing your per­son­al infor­ma­tion with oth­ers before agree­ing your home swap, once you have con­firmed onsite you can share con­tact infor­ma­tion. We always rec­om­mend arrang­ing a call or even a video chat with your fel­low swap­per first. This can ease any nerves you have host­ing your guests or stay­ing in their home. This is a great way to get a feel of your guests/​host and could be the start of a great friendship.

If you have spe­cif­ic require­ments for your home swap (i.e. need a crib or high chair) you can even video call your host to make sure that they have every­thing you need before your swap. For hosts, it can also be a great time to show your guests what they may need dur­ing their swap and where to find it (i.e. the cup­board where you keep the linens, where you keep the keys for the back door etc).

Speak to a mem­ber of the team, we’re here to help

Home swap­ping is an amaz­ing way to hol­i­day, but it can be unnerv­ing for those who are new to this way of travelling.

We have a cus­tomer ser­vices team on hand 7 days a week, 365 days a year. If you have any doubts that a home or per­son on the plat­form is not gen­uine, or feel unsure of whether to agree a swap – we’re here to help. You can give us a call dur­ing our work­ing hours (9 – 6pm GMT) or send us an email.

Don’t be afraid to say no

Some­times it’s ok to say no when organ­is­ing an exchange. If you have start­ed talk­ing to a mem­ber or they have enquired with you, it’s impor­tant that you feel safe host­ing that mem­ber. If your swap part­ner is not pro­vid­ing enough infor­ma­tion from their pro­file for you to make a ful­ly informed deci­sion, you can get in touch with our cus­tomer ser­vices team or ask the mem­ber to pro­vide fur­ther information.

If you have viewed their pro­file and don’t think it’s the right fit, then you can polite­ly decline their swap. We always rec­om­mend declin­ing as soon as pos­si­ble once you know you do not want to swap with a mem­ber to help them find a swap as quick­ly as pos­si­ble (it’s ok to say no, but it’s not ok to leave mem­bers waiting.)

New to home swap­ping? Exchange with some­one experienced

If you’re new to home swap­ping, the first time tak­ing part in an exchange can be nerve-wrack­ing. For your first swap it may be worth search­ing for some­one who is a more expe­ri­enced swap­per and knows what they’re doing. This takes the stress off you a bit and means your first swap will go as smooth­ly as possible.

You can search for homes with reviews only’ and you will be able to read these reviews by click­ing on the prop­er­ty profile.

Want to chat about home swap­ping safely?

Have more ques­tions on stay­ing safe when home swap­ping? Or maybe you have some top tips for oth­er mem­bers? Down­load our guide to home swap­ping safe­ly, or alter­na­tive­ly our team are on hand to answer any ques­tions you have. Sim­ply get in touch here, we’d be hap­py to help.