FAQs

How do I book?

Once you have a total rental cost confirmed by the Host, you can agree to the terms of the rental and pay using the 'Book now' button on the Messages page. This will highlight the terms of the rental and allow you to pay by credit or debit card. We then securely hold this payment until 48 hours after the trip has begun to ensure both the Guest and the Host are fully happy with how things have gone.

How does checking in work?

You can check these details with the Host prior to booking. After booking your rental, Hosts are directed to send a detailed report into how to access the property, address details and anything else you need to know about your rental stay.

How do I change or alter my booking as a guest?

Once a booking has been made, you can amend your reservation througn the website or by contacting customer services via www.lovehomeswap.com/contact-us. Please note that any amendment will need to be agreed by the Host. If your Host agrees to the amendment Love Home Swap will make any refund due within 7 working days of the amendment request being agreed. If an amendment is not agreed and you need to cancel the reservation, standard cancellation terms apply.