FAQs

How do I cancel a trip to my property?

Cancelling as a Host is currently not possible through the website. As a Host you should never cancel any booking. Remember that your Guests have made their travel plans based on your commitment to them.

As such we are firm on our approach to host cancellations and reserve our right to deactivate properties on-site for repeated or unwarranted cancellations after booking or to significantly reduce the website visibility of your property for a fixed period.

As a host you will remain liable for the Host Fee for the trip if you cancel after it has been agreed and this amount will be recouped on your next booking agreed through the club.

If you have absolutely no other option but to cancel for reasons beyond your control, please contact our team via info@lovehomeswap.com.

What cancellation policy do I need?

Cancellation policies protect both Hosts and Guests in the event of cancellations by the Guest. The refunds that Guests will receive are determined by the cancellation policy chosen by the Host. Hosts receive the balance of the amount.

What cancellation policies do you offer?

We offer four levels of cancellation policy that apply to bookings that are cancelled by the guest.

Relaxed Cancellation Policy

Bookings cancelled by the guest more than 2 weeks before the start of the stay - guest will receive an 85% refund.
Bookings cancelled by the guest between 1 and 2 weeks before the start of the stay - guest will receive a 42.5% refund.
Bookings cancelled by the guest within 1 week of the start of the stay - guest will not receive a refund.
Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.
Love Home Swap service fees are non-refundable.


Moderate Cancellation Policy

Bookings cancelled by the guest more than 1 month before the start of the stay - guest will receive an 85% refund.
Bookings cancelled by the guest between 1 month and 2 weeks before the start of the stay - guest will receive a 42.5% refund.
Bookings cancelled by the guest within 2 weeks of the start of the stay - guest will not receive a refund.
Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.
Love Home Swap service fees are non-refundable.


Firm Cancellation Policy

Bookings cancelled by the guest more than 2 months before the start of the stay - guest will receive an 85% refund.
Bookings cancelled by the guest between 1 and 2 months before the start of the stay - guest will receive a 42.5% refund.
Bookings cancelled by the guest within 1 month of the start of the stay - guest will not receive a refund.
Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.
Love Home Swap service fees are non-refundable.


Strict Cancellation Policy

Bookings cancelled by the guest more than 2 months before the start of the stay - guest will receive a 42.5% refund.
Bookings cancelled by the guest within 2 months of the start of the stay - guest will not receive a refund.
Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.
Love Home Swap service fees are non-refundable.

How to refund Guests?

If a Guest contacts Love Home Swap to cancel their booking, we will automatically work out how much to refund the Guest and do this on your behalf. Any amount due to you as per the conditions of the cancellation policy you agreed will be returned to you 7 days after the cancellation has been confirmed.

Can I amend a rental reservation once booked?

Do your guests want to extend their stay? Are they looking to bring some extra friends along? As long as you and your guests agree that's fine with us.
Alterations must be accepted by your guest. To submit an amendment request contact our customer services team via info@lovehomeswap.com, our team wil send a message to your guest who will need to either accept or decline it. If the alteration is accepted, the cancellation policy is updated according to the new reservation details; the guest will be charged or refunded according to the change in price. If the alteration is declined, the original reservation details remain intact. Alternatively, you may receive an alteration request from your guest. Should you accept the alteration request, your payout will be automatically updated. Should you decline, the original reservation details remain intact.