FAQs

How to cancel as a guest?

Sometimes you might need to cancel your reservation, regardless of how great your Host and their listing may be. You should first know that we’ve created a way for you and your Host to alter a reservation, which might allow you to avoid the cancellation altogether. We strongly encourage you message your Host on the site to discuss your options before canceling a reservation. If you do choose to cancel your reservation on site you will subject to the cancellation policy at the time of booking. Please note the Love Home Swap service fee is non-refundable.

Can I get a refund in the event of a natural disaster or family death?

Love Home Swap does not offer traveler’s insurance for guests. However, traveler's insurance is a relatively affordable option that can protect you in case of an injury or emergency on a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider or credit card company for details on your options.

What happens if the Host cancels my booking?

When a Host has officially canceled your reservation with Love Home Swap before your stay, you will automatically receive an email and call from the Love Home Swap team explaining that we have credited your account for the amount you paid for the reservation. Then we can either transfer your payment onto another listing, or refund you in full (including service fees).

What are cancellation policies?

Host's will require the use of one of our four cancellation policies when renting a property.

Relaxed Cancellation Policy

Bookings cancelled by the guest more than 2 weeks before the start of the stay - guest will receive an 85% refund.

Bookings cancelled by the guest between 1 and 2 weeks before the start of the stay - guest will receive a 42.5% refund.

Bookings cancelled by the guest within 1 week of the start of the stay - guest will not receive a refund.

Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.

Love Home Swap service fees are non-refundable.

Moderate Cancellation Policy

Bookings cancelled by the guest more than 1 month before the start of the stay - guest will receive an 85% refund.
Bookings cancelled by the guest between 1 month and 2 weeks before the start of the stay - guest will receive a 42.5% refund.
Bookings cancelled by the guest within 2 weeks of the start of the stay - guest will not receive a refund.
Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.
Love Home Swap service fees are non-refundable.

Firm Cancellation Policy

Bookings cancelled by the guest more than 2 months before the start of the stay - guest will receive an 85% refund.
Bookings cancelled by the guest between 1 and 2 months before the start of the stay - guest will receive a 42.5% refund.
Bookings cancelled by the guest within 1 month of the start of the stay - guest will not receive a refund.
Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.
Love Home Swap service fees are non-refundable.

Strict Cancellation Policy

Bookings cancelled by the guest more than 2 months before the start of the stay - guest will receive a 42.5% refund.
Bookings cancelled by the guest within 2 months of the start of the stay - guest will not receive a refund.
Cancellations must be made by 12 midday CET (Central European Time) on the appropriate day.
Love Home Swap service fees are non-refundable.