FAQs

How does a swap work with Love Home Swap?

As a member you can contact any of our 62,000+ members and make an enquiry about a Swap on the dates you've specified - you'll be able to see what dates are available on their Availability Calendar.

You'll exchange messages on our secure messaging system and agree the details for your trip.

What are your top tips for a happy swap?

Communication is key. Make sure you get to know your swap partner well. Exchange lots of messages on-site and we suggest a phone or Skype call too.

Get your exchange partner's advice on the local area. Many of our members have a file or document that their swappers can reference.

Give your home insurance company a ring to ensure you're fully covered during a swap.

Make clear arrangements about the collection and handing back of keys - a friend or neighbour could help.

Our members are proud of their homes, so make sure your home is tidy before your swap partner arrives, and of course leave the home you've visited the the condition you found it. Agree beforehand if you're going to be using a cleaning company, and any fees involved.

De-clutter. Homes with less clutter are more likely to agree swaps.

Stock up on a few basics in the kitchen and bathrooms, to make the arrival and settling in as enjoyable as possible.

How does Insurance work?

Make sure to give your home insurance company a ring to ensure your home will be fully covered while it's occupied by other people. And take out any extra cover if you need to, as insurance is your sole responsibility.

We are currently working with a number of insurance providers to develop a bespoke policy for our members.

Can I do non-simultaneous home swaps?

Yes - many members do. And we've recently introduced Points trips which is perfect for when you can't plan a classic two-way swap.
A non-simultaneous swap simply means that you may go and stay in another member's home in June, but they are only going to stay in your home in February. So you're swapping with each other, but not at the same time. This is popular amongst second home owners.

How do members contact each other about home swaps?

Members contact each other about home exchanges through the secure messaging system within the Love Home Swap service. You will also receive an email to your own email address to alert you each time you receive a new message.

We ask that our members respond to all swap requests and messages, even if the swap request is not of interest to you.

Once you've made contact with members via the site, it's also a good idea to discuss your home swap on a phone call or via Skype to get to know your exchange partner more.

Do I have to add photos of my home straight away?

Photos are a really important part of your profile and members who add photos are 11 times more likely to receive home swap requests.

Don't worry if you don't have photos to hand when you join. You can return later to add photos or other details - simply follow the link in the Welcome email we sent you or go to the 'My Profile' section as soon as you have photos ready. We strongly recommend that you add at least one photo to your listing to get the most out of your membership.

How do you keep my profile secure?

Your phone number, home or email address will not be made visible anywhere on the website. 

Location-wise, if you prefer, you can choose just to enter just the wider district in which you live when locating your property on the site. 

To protect your privacy, members cannot see your full name when contacting you about a home exchange unless you choose to share this - just your first name.

Can I list more than one home?

Members can list as many properties on the site as they wish without any extra fee per home. Simply go to your My Account area, and click on the 'Add home' link. If you have any questions about how to do this, please contact info@lovehomeswap.com

How do I edit my property listing?

Simply go to your 'My Account' area, and click on 'My homes' or 'Edit my profile'. If you have any questions about how to do this, simply email info@lovehomeswap.com

How many times can you swap during the year?

As a Love Home Swap member, there is no limit on the length or number of swaps that you agree throughout the year - it's all part of your single membership fee.

What should you do to make your swap run as smoothly as possible?

Industry experts state that it is very rare for complaints about theft or damage to be reported around home swaps.
Just to be on the safe side, it is advised for members to lock away any valuable possessions that you instinctively would not want to leave out on display.

How does the swap confirmation process work?

The Love Home Swap site takes you through the process of agreeing home swaps online in a simple and secure way. This covers the essentials and confirms your swap timings and other specifics.

You can start this process simply by clicking on the 'Agree Swap' button in the top right corner of any trip discussion.

For any questions, please contact us on info@lovehomeswap.com

Can you swap cars as part of a home swap?

Many members do, as you can save on hire-car costs, and even leave your cars at the airport for one another to save on taxis. But before you make the agreement, check that your insurance policy allows your exchange partner to drive your car – if an extra premium is charged, sort out who will pay.

What happens if at the last minute the swap cannot go through on one side e.g. flights have to be cancelled for unavoidable reasons?

It is rare that a cancellation last minute happens and if this does occur, Love Home Swap can be contacted and can help try our best to arrange another swap. We recommend that members take out their own flight cancellation insurance as an extra precaution.

What are your top swapping tips?

  • Communication is key. Make sure you get to know your swap partner well – exchange lots of messages and a phone or Skype call can help to confirm your exchange.
  • Give your home insurance company a ring to ensure you're fully covered during a swap
  • Make solid arrangements about the collection and handing back of keys – a friend or neighbour could help
  • Make sure your home is tidy before your swap partner arrives, and leave the home you've visited in a similar manner. Stock up on basics such as nice kitchen staples to make the home swap as enjoyable as possible.
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