FAQs

What currencies can I pay in?

You can pay in Euros, Pounds Stirling, Australian dollars or US dollars - we automatically detect your currency. But if you want to change this you can contact us via info@lovehomes.com

What do I do if my credit card is not working?

We accept Visa and MasterCard. Be sure that you have entered all of your information correctly and that your card has not expired. You may need to contact your bank or your credit card company directly if you’re sure your information is correct, or you can try using different payment card.

Do I pay through the Love Home Swap site?

Yes. You pay the full amount of your booking online through Love Homes' secure payment system. Once your payment is processed, your money is safe and the cancellation policy chosen by the Host applies. Never agree to pay outside of Love Homes' secure payment system, including by money transfer to the Host. If you do not pay through Love Homes, we cannot offer you any protection in case of fraud. If any Host suggests that you pay outside of Love Homes' payment system, please contact info@lovehomes.com so we can investigate.

What are rental service fees?

We charge guests a 10% service fee for every reservation booked. This service fee is what actually goes to the site's operation, enables the platform that we provide, and allows us to offer amazing customer support before, during, and after travel.

In the event a guest cancels a reservation, the service fee is non-refundable.