FAQs

How do Swap Points work?

Swap Points allow you travel flexibly. There's no need to match dates and locations with other members when organising swaps. Use the time your home sits empty to earn Swap Points which you can spend to holiday in any of our other members' homes.

You set your own value, starting at 50 Swap Points per night and going up to 300, going up by 50 Swap Points each time.

To help you decide how many Swap Points to ask for, we'll recommend you a value, which you can see by clicking 'Swap Points' at the top of your screen, then selected 'Flex my Points', where you can also choose the rate you ask for.

How do I earn Swap Points and how many will I get?

You'll earn Swap Points whenever you agree a Swap Points trip with another member through our secure on-site messaging service.

We also offer Swap Points to get you started when you sign up for an annual membership, or when you renew. Silver members receive 100 bonus points, Gold 300 bonus points and Platinum 700 bonus points.

How much you earn is up to you. All members start with a 100 Swap Points per night value, but we'll also recommend you a value based on your home and the area you live in. To take a look at your recommended value and change your nightly rate, click 'Flex my points' under the Swap Points icon at the top of your screen.

How many Swap Points should I ask for?

We'll recommend you a value based on what we already know about your home, however you can decide how much you'd like to ask for.

You can see your recommended Swap Points value in the Swap Points section, just click the Swap Points icon at the top of your screen and click 'Flex my Points'

How do I spend my Swap Points?

You'll be able to use your Swap Points to arrange trips with any of our other members who have opted into the Swap Points system.

You can search for Swap Points trips for homes available during the dates you want to travel by selecting 'Points' from the trip types drop down box on the search page. You can send members a Swap request for a Swap Points trip just as you would with a regular Swap. When the trip is agreed the Swap Points will be deducted from your balance.

What if I don't have enough Swap Points for the trip I want to make?

You'll need to have enough Swap Points to book before you're able to agree a Swap Points trip with another member. You can earn more Swap Points by accepting Swap Points trips to your home.

You can also top up your Points balance at a rate linked to your membership level. This is great for when you need a few extra Points to add a few extra nights to your trip. If this is something you might use regularly, you should consider upgrading your membership for a better rate.

Can I change my homes’ availability?

You can amend your availability calendar anytime, selecting as many dates as you'd like for when you're looking to Swap, or when your home will be free, up to two years from now.

Once you've agreed a trip, you will be unable to amend the dates you've set for your trip, as your fellow Swapper may have already made travel arrangements. For this reason, it is important to keep your calendar up-to-date and only commit to Swaps once you're certain of your dates. We reserve the right to suspend your membership if you do not honour your agreed trips.

How long will my Swap Points be valid?

Your Swap Points will expire two years after they become available to use.

Are Swap Points included in my membership?

Absolutely.

All annual members of Love Home Swap can use the Swap Points system at no extra cost.

What if a host needs to cancel my Swap Points trip?

In the event your host can no longer accommodate you for your agreed Swap Points trip, you will receive a full refund of the Swap Points and our trip guarantee will apply.

What if I need to cancel a Swap Points trip?

In the event that you need to cancel an agreed Swap Points trip, the following policy will apply to returned Swap Points:

Cancellation up to 48 hours after agreeing the trip - 100% of points returned

Cancellation up to 4+ months before the start of the trip - 75% of points returned

Cancellation 2-4 months before the start of the trip - 50% of points returned.

Cancellation 1-2 months before the start of the trip - 25% of points returned.

Cancellation less than 30 days before the start of the trip - no points returned.

Can I opt out of Swap Points?

If Swap Points aren't for you, you can opt out of the system. This means you won't show in member searches for Swap Points trips and you will not be able to send or receive requests for Swap Points trips.

All you need to do is adjust your preferences in 'Trip Preferences'.

Does having enough Swap Points guarantee me a trip?

Just like swapping, trips using Swap Points are an agreement between members. Swap Points trips are accepted at the discretion of the host. Having enough Swap Points for the trip does not guarantee you a trip.

Do I have to accept Swap Points requests for dates I’ve made my home available?

Just as it's your choice to decide who you swap with, it's your choice to decide who you accept for Swap Points trips.

We'd encourage you to approve requests in order to keep the system balanced. And in order to earn more Swap Points for yourself.

We reserve the right to suspend a member's Points service if they repeatedly reject Swap Points requests without reasonable justification.

My Flex Swap Points value has gone up above 100. Can my current Swap Points balance be altered to reflect this?

If you'd like your current Points balance to reflect your home's new recommended value, we're happy to alter the points balance for any members who have unused Points accrued from previous swaps.

If you'd like us to change your current Points balance, please email info@lovehomeswap.

To make the most of your new recommended value for any future trips, you'll need to change what you ask for in your listing by clicking 'Points' icon above and selecting 'Flex my Points'.

How can I contact you if I have more questions?

If you've got any more questions or suggestions about Swap Points please feel free to email us at points@lovehomeswap.com.

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