FAQs

How do we handle trust and security?

Love Home Swap is very secure. We go to great lengths to ensure that our Guests and Hosts are in good hands, and that their money is safe, every step of the way. We use a secure payment system and guests are asked to review the property and their Host at the end of each stay. This provides a body of knowledge which can help future Guests make an informed decision about which property to book.

Why do we have to use your system/communcate through site?

It is necessary to keep communication and transactions on Love Home Swap for your own safety. The travel industry has always been vulnerable to risks and uncertainty. We've strived to create a community marketplace that brings security and trust to the table, and keeping your communication and transactions on Love Home Swap is vital to achieving this.

Private messaging for Guests and Hosts and a secure payment system are just a few examples of tools we offer to enable trust and safety in our community.

Why can’t I give my email address or phone number to a guest?

We require all messages to be handled through the Love Home Swap site to maintain your privacy and protect you from scams, phishing attacks and fraudulent payments. This enables us to provide a good level of service and to ensure that all interactions adhere to our Terms of Use.

Once you accept a Booking Request you will receive the Guest’s details and they will receive yours: name, email address, phone number and postal address.