“WOW. This place is incredible. Upon booking this accomodation as an 'instant swap' I thought it was too good to be true. It didn't help that there was a poor review left on the property. I decided to trust James, who was very active in communication and any questions I had - he reassured me that the stay would be hitch free and enjoyable for myself, my husband and my in-laws. I am glad that I had trust in James, as this was an unforgettable Christmas break with many special memories made, thanks to the location, incomparable vistas and perfect South-of-France weather. The home itself was comfortable, inviting yet palatial - equipped with a pool table which served for many hours of entertainment and was well looked after by the staff (Carole the regular housekeeper and gardener Alvin were kind and lovely). I am very tech savvy so found the sound systems and entertainment system easy to work out, though I totally understand these could be difficult to navigate if you are tech challenged! I recommend having Carole help with this before she leaves to ensure you are well briefed. There were heaters outside on the terrace which was lovely, as well as blankets supplied to use outside - no thought was spared to ensure our stay was comfortable. Not to mention the chocolates and wine on arrival - 5 star service much? A totally wonderful stay, so I have to say a big thank you to James for his regular communication and sporadic check-ins. Thanks to you, and your household team, we had a wonderful time. Another note for guests considering a stay: Visit nearby Grasse, the world capital of fragrance, the Royal golf course nearby (it's exquisite) and enjoy a day perusing Nice city-centre and the long pebbled beaches they are renowned for. Breathtaking. ”
“The villa is in a beautiful location with fantastic views of the Mediterranean. However, the villa is in need of repair and the owner’s lack of communication was abysmal. In all my years of exchanging homes I have never experienced anyone or anything like this and have never left a negative review until now. It took numerous phone calls to LHS before he would answer any questions before and during our stay. The bedroom our friends were staying in had a broken shower and French doors that were nailed shut and couldn’t be opened. The air conditioning was broken in the entire villa except for 2 bedrooms. We were forced to section off areas to provide comfort due to the blistering heat. There were promises of an engineer coming to fix it but that never happened. There were three grills but only one worked for one dinner. The Dryer was broken. The hot tub was broken. Both waterfalls were broken with an area of slimy water which was a haven for mosquitoes. The pool bar was filthy and the sink wasn’t even hooked up to a drain. We were never able to get the televisions to work in spite of numerous inquiries. They didn’t have the proper remotes. The pillows in the lower level apt were covered in mold. When turning on certain lights or appliances it would constantly trip breakers. We spent a considerable amount of time figuring out which breakers should be turned on or off. The aggravation and non-responsiveness of the owner really spoiled what would have been a memorable stay as the location and amenities if functioning would have resulted in a wonderful vacation experience. ”
“Fantastic villa in a prime location, views to die for, friendly staff.”
3 things they loved about the trip
- High standard of finish
“The location of the villa in relation to Cannes and other surrounding areas.”
“James & his family, were lovely house guests! It was our first swop, so naturally we were a bit nervous, but the whole experience was with them was seamless. We couldn’t have asked for better house guests & felt like our home was treated with care & respect during their stay. We are looking forward to future swops with them! ”
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