“Cristina was a wonderful host, providing us with an accurate and extensive guidebook for the property and city. The apartment is a short walk to the Metro with easy access to both the airport and most key sites. Madrid was wonderful and Cristina's apartment was a good way to experience it.”
Maria's reviewsAs a host (5)
“We spent a wonderful time in Cristina and Marco's home. Everything was easy and comfortable. And her lovely cats have add something special and warm to our trip. Thank you Cristina & Marcos! ”
“Cristina & Marco have a great apartment, Our family really enjoyed our time in their lovely home. Snow the cat was certainly the highlight, he is full of character & charm, the kids loved him. The apartment is so handy to the metro & local facilities its fantastic. Cristina was a great communicator, very helpful & spoke lovely English, We would recommend them & their lovely home.”
“I appreciated that Cristina communicated with me very well but the issue of collecting keys from the airport and then needing to identify myself with passport to the police was complicated at best Her cat was extremely needy and got into everything Apartment was small but comfortable and reasonably well located to travel on the Metro Complicated to find with GPS and the street numbers Overall good and Cristina was thoughtful in leaving some goodies for my arrival ----------------------Host's response----------------------------------- I am very surprise to hear your comments Rod, as far as I was aware everything was fine according to our constant communication during your stay. I would like to clarify some points if I may, 1. Regarding to the address, and the aim of facilitating your trip I sent some instructions via email including a picture map with clear signs of where the house is, GPS coordinates and google maps, I would have to assume that this was enough but clearly it was not. In any case I was always availible to assist if any problem arose. 2. Regarding the cat, I kindly asked that if there were any problems for you with the cat staying in, your answer was that it would not be a problem as your partner has one, I was in touch to find if there were any issues but you never told me that the cat was annoying you, otherwise I could have made other arrangements for the same day. 3. Finally regarding the keys, I must agree with you that it was not the best solution but the best way possible given your travel arrangments at the time but I did discuss with you in advance the possibility of sending them over, regarding the ID, most certainly it was an internal procedure for the police and out of my control. All I can say is that things could have been solved if you would have openly expressed your discomfort and gave me a fair chance to fix the issues in a timely manner.”
“Cristina and Marcos were very welcoming and greeted us with wine and cakes! They were very helpful with touring advice. Location was great as very close to a station which took us into Madrid central. The apartment was cosy and had everything you need. The main bed was very comfortable! We found it a very quiet neighborhood with very easy access to the airport. We highly recommend this apartment in Madrid and thank you Cristina and Marcos for making us so welcome on our first European swap!”
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