“Dear Helena, We likes your Stockholm apartment. However, we were a bit surprised with the tone of your feedback. It is ok to receive feedback obviously, but we find it strange that - following your remarks in the document you supplied - we were given the impression that we did something wrong (eg. contacting the cleaner). Also, the fact that you ask for a gift from a guest, whereas we as hosts give our guest a gift (and were given none), is rather a matter of culture/interpretation? Lastly, you added pictures from your summerhouse to this property - I would definitely remove these as there are not part of your Stockholm property; this comes across as confusing and is incorrect. Nonetheless, we contacted each other and we tried to exchange our opinions on the matters you addressed, and we do appreciate that. Best, Daniel and Susanne ---------------------------------------------------------------Host's Response-------------------------------------------------------------------- Yes, I could have handled that better - definitely and I apologise yet...I was VERY disappointed when I reached my home five days later and found all our lines squeezed into the dryer all wet and with mold .. The guests are grown ups and have probably used a dryer before, apparently swap frequently and should know how much wet items a dryer can take and it was twice as much in the dryer. And they knew I would not be around for a couple of days. It is always easy to write things on a website - But wit ould have been much better to give me a call and let me know how they left the apartment, Then I could have asked a neighbour to help me out.”
