“Carmen‘s Home was lovely and perfect for our couple trip to Lugano. Clean and very comfortable to stay in, it was also located in the very center of the old town, close to many shops, restaurants churches and cultural activities (also only 20 minutes walking from the train station!!). Carmen’s main positive thing was her communication: she left us recommendations and regularly asked how we were doing :) We also enjoyed her numerous “connections” with the locals, who were happy to serve/help carmen’s friends. Overall a great experience, but even better thanks to her! 100% recommend. ”