LOVE HOME SWAP - SERVICE TERMS AND CONDITIONS
1. Our Agreement
1.2 By using the Website and/or the Service, you confirm that you accept these Terms and that you agree to be bound by them. If you do not agree to these Terms, you must not use the Website or the Service.
1.3 Please read these Terms carefully before you start to use the Website and/or the Service. You should keep a copy of these Terms for future reference. These Terms are only available in the English language.
1.4 We may amend these Terms from time to time in order to update them, to reflect changes to the Service or for legal, regulatory or security reasons. We will keep you informed and give you notice of any amendment to these Terms by posting the amended Terms on the Website and stating in the amended Terms when they took effect.
2. About us
2.1 We are The Social Travel Club Limited, a company registered in England and Wales (registration number 07031138) with our registered office at Haylock House, Kettering Parkway, Kettering, Northants, NN15 6EY (Love Home Swap, we, us, our). Our trading address is 57 Rathbone Place, London, W1T 1JU, England and our VAT number is GB978915646.
2.2 If you have any questions, complaints or comments about the Service or these Terms, then please contact us by emailing us at firstname.lastname@example.org or by writing to us at Holden House, 57 Rathbone Place, London, W1T 1JU, England.
2.4 If you become part of our Exchange Fee Programme, you must agree to our Guarantee Terms and Conditions. Please read these as they form part of these Terms and our agreement with you.
3. The Service
3.1 The Service is designed: (i) to introduce individuals who wish to exchange (Exchange) and/or rent (Rent or Rental) their homes or holiday/second homes (Homes) for vacations; (ii) to allow individuals to participate in a scheme (Points Scheme) whereby individuals may pledge their Home in return for points (Points) which can then be used to book a stay in the Home of another individual participating in the Points Scheme upon redemption of an appropriate number of Points (Points Redemption); and (iii) to connect you and other members of the Service (Members) and to facilitate such Exchanges, Rentals and participation in the Points Scheme. For the purposes of these Terms, if you are providing a Home you are a 'Host' and if you are staying at a Home you are a 'Guest'.
3.2 Further information about the Service, how it operates and the rules relating to it are set out on the Website at http://www.lovehomeswap.com/faqs. Such information is incorporated into, and forms part of, these Terms and our agreement with you; however, in the event of any conflict between such information and these Terms, these Terms will prevail.
3.3 Just to emphasise, the Service is designed to act as an intermediary marketplace only to facilitate Exchanges, Rentals and participation in the Points Scheme for the purpose of taking vacations. We do not own, manage, provide, operate, otherwise deal with, make promises or statements in respect of, or take responsibility for any type of property or its condition or suitability, including Homes, except as set out in these Terms.
3.4 We make no statement (express or implied) that your use of the Service will produce and/or generate any particular outcome (whether in relation to successful Exchanges or Rentals, your participation in the Points Scheme or otherwise).
3.5 We are constantly looking for ways to improve and expand the Service. You agree that we may do so to the extent that it is not detrimental to your use of the Service.
4. Your use of the Service
4.1 You may sign up to use the Service by telephone, via the Website and/or by using certain third party social network (Social Network) accounts, for example Facebook. If you choose to sign up using a Social Network account and/or link your Social Network account to the Service, you agree that:
(a) you are allowed to disclose your Social Network account details to us;
(b) your use of that Social Network in connection with the Service is subject to the terms and conditions you have agreed with that Social Network (and we have no part in that);
(c) we may use content from that Social Network, to the extent you allow us, and all such content will be deemed Content (as defined in clause 9.2) for the purpose of these Terms; and
(d) the ability to integrate a Social Network account with the Service is dependent on the availability and functionality of that Social Network, and we are not responsible for any failure of the same or for how this may impact on your use of the Service.
4.2 You cannot use the Service if such use of the Service would constitute a breach of any applicable Sanctions. 'Sanctions' means any trade, economic or financial sanctions laws, regulations, embargoes or restrictive measures administered, enacted or enforced by the following 'Sanctions Authorities': (i) the United States of America; (ii) the Security Council of the United Nations; (iii) the European Union; (iv) the United Kingdom; and/or (v) the governments and official institutions or agencies of any of (i) to (iv), including the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury.
4.3 When you sign up to use the Service (other than via a Social Network account), you will be asked to choose a password which, together with your email address (which will be your username), you will use to log in to the Service. You are responsible for maintaining the confidentiality of your password and username and are responsible for all activities that are carried out under them. We will not be responsible for losses suffered by you where your password or user name is used by someone else (whether or not such use is fraudulent). You agree to notify us immediately by email to email@example.com if you become aware of, or suspect any unauthorised use of, your password or username.
Your promises to us
4.4 You promise that:
(a) you are at least 18 years old;
(b) all information and details provided by you to us (including when you sign up to use the Service and in connection with any Listing (as defined in clause 5.1)) are true, accurate and up to date in all respects and at all times;
(c) you are able to validly enter into any Exchange and/or Rental agreement that you agree to, or any agreement that you agree to under the Points Scheme, and, in doing so, you will not breach any other agreement you may have with anyone else;
(d) you will at all times comply with the restrictions on your use of the Service and any other obligations, in each case as set out in these Terms;
(e) you will at all times comply with, and will only use the Service in a manner consistent with, all applicable local, national and international laws and regulations;
(f) you will not use the Service if such use is not legal in your jurisdiction; and
(g) you will be responsible for obtaining all necessary licences, consents and permissions relating to your use of the Service (including, where relevant, the consent of your landlord, mortgage provider or insurance provider).
(h) neither you nor a Home that is the subject of a Listing is (as the case may be) located in, resident in or a citizen of any of Cuba, Iran, Sudan, Syria, the Crimea Region of the Ukraine or North Korea or any other country or region that is subject to comprehensive U.S. Government Sanctions from time to time;
i) you are not a person that is listed on, or owned or controlled by a person listed on, any Sanctions list published by a Sanctions Authority (a 'Restricted Person'), or a person acting on behalf of such Restricted Person or otherwise a subject of Sanctions;
(j) the Home that is the subject of a Listing is not owned by a Restricted Person and the Service would not in any way be connected to or for the benefit of a Restricted Person; and
(k) your use of the Service would not otherwise constitute a breach of applicable Sanctions.
4.5 You agree that, in using the Service, you will not:
(a) use the Service for any unlawful purpose;
(b) use the Service for any commercial or business purpose (for example, if you are a professional landlord);
(c) recruit or otherwise encourage any Member to join another service similar to the Service;
(d) use the Service in any way that interrupts, damages, impairs or renders the Service less efficient;
(e) impersonate any other person (living or dead), misrepresent your connection with a person or entity or provide false or otherwise misleading information (or fail to provide information which has the same effect);
(f) sell, pass-on or refer any inquiries from Members to any other person (whether registered with the Service or otherwise);
(g) transfer files that contain viruses, trojans or other harmful programs;
(h) authorise, encourage or assist any other person to copy, modify, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any software (including source code), databases and other technology that forms part of the Service;
(i) access or attempt to access the accounts of other Members or to penetrate or attempt to penetrate the Service security measures;
(j) email, publish or otherwise disseminate any Content (as defined in clause 9.2) or Communication (as defined in clause 8.1) which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or which is otherwise inappropriate; or
(k) advertise or promote your own or third party products or services (other than your Home).
4.6 You agree to compensate us fully for any loss or damage whatsoever that we suffer as a result of your breach or alleged breach of these Terms, including, without limitation, your breach of clause 4.5(c); we do not tolerate the Service being used by similar services to try to recruit Members to their service.
4.7 You also agree to compensate us fully for any loss or damage whatsoever that we suffer as a result of your breach or alleged breach of any contract between you and any third party (including a Host or Guest, as applicable). This includes any loss or damage we suffer as a result of any claims or legal proceedings brought against us by any third party arising out of such breach or alleged breach.
5.1 As part of the Service, you may provide and list information on the Service about the Home which you would like to Exchange, offer for Rental and/or pledge under the Points Scheme (Listings).
5.2 When creating a Listing, you agree to accurately describe your Home, as well as the Exchange, Rental and/or Points Scheme opportunity. This includes an accurate description of the number and size of rooms. Any photos included in a Listing must be of the relevant Home and you must not add photos from any copyrighted service such as Getty Images unless you have their permission - if you do so, we take no responsibility for any such practice. We also consider omissions of relevant information regarding a Home as being inaccurate.
5.3 You undertake to ensure that your contact details for any Listing remain complete and accurate, and that the status of any Listing remains correct as regards its availability for Exchange, Rental and/or Pledge, and you further acknowledge that we reserve the absolute right to remove any Listing that we reasonably believe to be inaccurate or no longer available for Exchange, Rental and/or Pledge.
5.4 Whilst we hope, and use our reasonable endeavours to ensure, that all Listings are accurate and complete and provide a true representation of the relevant Home and its condition, we cannot guarantee this. We accept no responsibility or liability for inaccurate Listings and/or your reliance on them.
6. Exchanges, Rentals, Points Redemptions and other dealings with Members
6.1 If you agree to enter into an Exchange or Rental with another Member or participate in a Points Redemption (whether as the Member who is redeeming Points or the Member who has pledged their Home in return for Points), the terms of the arrangement and/or agreement regarding that Exchange, Rental or Points Redemption are solely between you and the other Member. We are not a party to any Exchanges, Rentals or Points Redemptions. You acknowledge and agree, therefore, that, save as set out in these Terms (including, in particular, clause 7 and any fees that may be payable to us), we have no part in or involvement with, or any responsibility or liability for, any such arrangement, agreement, relationship or other dealings you may have with any other Members, including the terms of any Exchange, Rental or Points Redemption you may agree or the condition or suitability of any property. You also acknowledge and agree that personal information such as email addresses and phone numbers can only be exchanged between Members once Exchanges, Rentals or Point Redemptions have been fully agreed through the Website.
6.2 The terms of cancellation for any Rental will be detailed in the relevant Listing. Additional terms are set out in clauses 10.8 and 10.9. You agree to abide by all such cancellation terms.
6.3 You agree to compensate and defend us fully against any claims or legal proceedings bought against us by any person in respect of any arrangement, agreement, relationship or other dealings you may have with other Members. You agree that you will not involve us in any dispute between you and any other Member (except to the extent that we agree in writing to get involved in any such dispute).
7.1 If you are a Host, you agree:
(a) to ensure that your Home is in a clean and tidy condition for your Guest and in the same or better condition than that shown in any photos included in your Listing;
(b) to hold appropriate insurance cover in respect of your Home (and its contents) for when Guests are staying there;
(c) at all times to treat your Guest with the utmost consideration, courtesy and respect; and
(d) to adhere to all terms, conditions and other agreements (whether in writing, verbally or otherwise) that you have agreed with your Guest regarding any Exchange, Rental or Points Redemption.
7.2 If you are a Guest, you agree:
(a) to treat your Host's Home with the utmost care, and leave it in at least the same condition that it was in when you arrived;
(b) to accept full responsibility for any damage whatsoever that you cause to the Home of your Host (or its contents), to notify your Host of any such damage within 24 hours and promptly to replace, repair or pay for the same (unless otherwise agreed). If you become part of our Exchange Fee Programme and provided that the value of the damage caused by you does not exceed £5,000 (or £2,500 in respect of damage caused by a pet or pets), your liability for any such damage may be limited to £500 (plus VAT if applicable) which amount you authorise us to debit from your credit or debit card. Please refer to our Guarantee Terms and Conditions for further details;
(c) to hold appropriate travel insurance in place to cover you in the event that an Exchange, Rental or Swaps Point Redemption is cancelled (whether by you or the Host) or the Home you have booked becomes uninhabitable and/or unavailable; and
(d) to adhere to all terms, conditions and other agreements (whether in writing, verbally or otherwise) that you have agreed with your Host regarding any Exchange, Rental or Points Redemption.
8.1 The Service allows Members to communicate with and send messages to other Members (as well as users of the Website who have listed their Homes, but are not registered as Members) (Communications).
8.2 Communications are allowed solely for the purpose of arranging Exchanges, Rentals and Points Redemptions with other Members. You agree not to send Communications that are:
(b) advertising or other commercial promotions;
(d) charity requests or petitions; and/or
(e) otherwise inappropriate.
8.3 You also agree to abide by the restrictions set out in clause 4.5 when sending Communications.
9. Rights granted and reserved
9.1 Your use of the Service and its contents (whether as a Member or otherwise) grants no rights to you in relation to our intellectual property rights (IPR) or the IPR of any third parties.
9.2 By submitting information, text, photos, graphics or any other content whatsoever to us in connection with the Service (for example, as part of a Listing or Communication) (Content), you grant us the right, on a non-exclusive, irrevocable, perpetual, royalty-free, transferable, sub-licensable, worldwide basis, to use such Content at our own discretion in any media, including, without limitation, the right to store, edit, copy, reproduce, distribute, disclose and make such Content publicly available on the Service. You further waive any moral rights you may have in relation to such Content.
9.3 You agree that we can edit or take down from the Service without notice any Content you submit to us via the Website if we believe that it is in breach of these Terms (and will use our reasonable endeavours to promptly inform you of this). You also acknowledge that certain types of Content formats (for example, video files) may not be uploaded to the Service. You are responsible for keeping copies of your Content, and we will not make any back-up copies or return any Content to you when you cease to use the Service.
9.4 You promise us that any Content you submit to us via the Service will not infringe the IPR or any other rights of any third parties. In relation to any Content you submit which includes any personal information relating to other people, for example where they appear in photographs, you also promise us that you have the right to do so and have obtained all necessary consents.
9.5 You agree to compensate and defend us fully against any claims or legal proceedings bought against us by any person as a result of your breach of this clause 9 (including if you are unable to validly grant us the rights you agree to grant).
9.6 You acknowledge and agree that, although we alert other Members that they may not misuse your Content (for example, by using it for commercial or business purposes), we cannot guarantee this and accept no liability to you if it is so misused by other Members or any other third parties.
10. Fees and payment (including Points)
10.1 If you are a Member, you confirm that you own the credit or debit card you provided us with details of when you became a Member (or any subsequent or replacement credit or debit card you ask us to use for payment of your membership fee and any other amounts payable by you in connection with the Service). All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be responsible for any non-provision of any aspect of the Service. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit or debit card payment.
10.2 If you are a Host, you agree that we may act on your behalf (as your agent) for the limited purpose only of accepting, receiving and otherwise dealing with any fees that are due to, or repayable by, you under these Terms. This agency arrangement shall terminate immediately without notice when you cancel your membership (or otherwise cease to be a Member) and all due and outstanding payments have been made/received.
10.3 As part of the Service, we provide a feature through which you may view fees for various Listings in foreign currencies. You acknowledge that these views of fees are for information purposes only and are not the official fees for Listings. If you request a Rental, you will be notified of the currency in which you will be charged, together with the corresponding amount of fees. The currency in which you will be charged will be determined by us based on the payment method you select and the location of the Home in the Listing. If the currency in which you will be charged is different from the currency chosen by the Host to receive payment, we will be responsible for the required currency conversion processing, including any costs of this, which will be calculated based on the most current applicable foreign exchange rate that we have uploaded to the Website as of the date and time that your Rental is accepted and confirmed by the Host (Applicable Exchange Rate). You acknowledge that the Applicable Exchange Rate used for currency conversion processing may not be identical to the applicable market rate in effect at the specific time such processing occurs, but we may retain any profits (and will bear any losses) that result from this.
10.4 The various levels of membership for the Service and the corresponding membership fees are set out on the Website and are subject to reasonable change by us from time to time. Unless otherwise specified, no membership fee is payable during the Introductory Period (as defined in clause 11.1).
10.5 As the Service is classified as a digital service that is electronically supplied, if you are located within the European Union we must charge you VAT calculated at the rate applicable to where you are ordinarily resident. All membership fees are stated inclusive of VAT, where applicable.
10.6 No fees are payable for Exchanges unless you become part of our Exchange Fee Programme or our Points Scheme (see below).
10.7 If an Exchange which has already been accepted and confirmed is cancelled by you, you will be liable for any loss suffered by the other party as result of such cancellation. If you become part of our Exchange Fee Programme and provided that the value of the loss suffered by the other party as a result of such cancellation does not exceed £2,500, your liability for any such loss may be limited to £250 (plus VAT if applicable) which amount you authorise us to debit from your credit or debit card. Please refer to our Guarantee Terms and Conditions for further details.
10.8 If you are a Guest:
(a) you agree to pay the Host the fee payable for renting their Home as set out in the relevant Listing (Accommodation Fee). As per clause 10.2, we take payment of the Accommodation Fee on behalf of the Host and are responsible for arranging the transfer of the Fee to the Host 48 hours following the start of the Rental (less any deduction we are entitled to make under clause 10.9(a)). The Host, and not us, determines the level of the Accommodation Fee (which may include a cleaning fee). Payment transfers may then take up to 10 days to clear, depending on the Host's bank;
(b) you agree to pay us a fee, in addition to the Accommodation Fee, equal to such percentage of the Accommodation Fee as is set out in the relevant Listing (Service Fee);
(c) we will charge you the Accommodation Fee and the Service Fee at the time you agree to a Rental;
(d) if you cancel a Rental which has already been accepted and confirmed by the Host, the Service Fee is always non-refundable. The return of any of the Accommodation Fee already paid by you is subject to the relevant Host cancellation policy you agreed to for that Rental and we reserve the right to deduct from any Accommodation Fee returned to you any Host Fee (as defined in clause 10.9(a)) that was due to us in respect of the cancelled Rental. Please read all cancellation policies carefully;
(e) if the Host cancels a Rental which has already been accepted and confirmed by them, we will use our reasonable endeavours to find you an alternative Home of equivalent size and location for you to stay at. If we find you an alternative Rental and you agree to it, we will use the Accommodation Fee you have already paid us to pay for that Rental. If we are unable to find you an alternative Rental or you do not agree to any alternative Rental found by us, we will refund to you the Accommodation Fee and the Service Fee previously paid by you; and
(f) if, at the beginning of or during a Rental, the Home is or becomes uninhabitable and/or unavailable for you to stay at due to events or circumstances beyond your reasonable control, we will use our reasonable endeavours to find you an alternative Home of equivalent size and location for you to stay at during your remaining Rental period. If we find you an alternative Rental, we will use the Accommodation Fee you have already paid us to pay for that Rental, provided that we have not already paid such Accommodation Fee to the Host in accordance with clause 10.9(b). If we have already paid the Accommodation Fee to the Host, it will be your responsibility to pay for the alternative Rental, although we will use our reasonable endeavours to attempt to recover from the Host on your behalf some or all of the Accommodation Fee already paid by you.
10.9 If you are a Host:
(a) we may require you to pay us a fee equal to such percentage of the Accommodation Fee as we may specify from time to time (Host Fee). We will deduct the Host Fee (if applicable) from the Accommodation Fee due to you;
(b) subject to clauses 10.9(c), 10.9(d) and 10.9(e), we will arrange the transfer of the Accommodation Fee due to you (less the Host Fee, if applicable) 48 hours following the start of each Rental. Payment transfers may then take up to 10 days to clear, depending on the Host's bank;
(c) if the Guest cancels a Rental which has already been accepted and confirmed by you, the return to the Guest of any of the Accommodation Fee already paid by the Guest for that Rental will be subject to your cancellation policy. We will pay to you such part of the Accommodation Fee for that Rental as you are entitled to retain in accordance with your cancellation policy;
(d) if you cancel a Rental which has already been accepted and confirmed by you, you will no longer be entitled to the Accommodation Fee paid by the Guest in respect of that Rental, but the Host Fee (if applicable) will remain due and payable to us and you agree to pay us the Host Fee on demand. This amount will be recouped on your next booking agreed through the Service. If the cancellation was not due to events or circumstances beyond your reasonable control, we may immediately suspend or cancel your membership and access to the Service in accordance with clause 11.6(b);
(e) if, at the beginning of or during a Rental, your Home is or becomes uninhabitable and/or unavailable for your Guest to stay at due to events or circumstances beyond your Guest's reasonable control, we will only pay to you such proportion of the Accommodation Fee (less all of the Host Fee, if applicable) as relates to the period that the Home was suitable and available for your Guest. If we have already paid the Accommodation Fee to you, you will repay to us on demand such proportion of the Accommodation Fee as relates to the period that the Home was uninhabitable and/or unavailable for your Guest; and
(f) you will promptly in accordance with applicable deadlines account to Her Majesty's Revenue & Customs (or equivalent public authority in any jurisdiction to which you are subject) for all tax due from you in respect of the income earned by you pursuant to a Rental, including any applicable income tax.
10.10 The Points Scheme is currently only available to subscription paying Members. You must be a subscription paying Member not only at the time you pledge your Home in return for Points or book a Points Redemption, but also at the time of any relevant stay in a Home under the Points Scheme (whether in your capacity as a Guest or a Host).
10.11 If you are a Guest and have booked a Points Redemption:
(a) you agree to pay us any fee for the use of the Points Scheme specified on the Website (“Swap Fee”) (in addition to the relevant membership fee or any amount relating to the purchase of Points as contemplated by clause 10.13) and fees payable if you become part of our Exchange Fee Programme);
(b) where a Swap Fee applies it is payable at the time you agree to a Points Redemption;
(c) if you cancel a Points Redemption which has already been accepted and confirmed by the Host, any Swap Fee you have paid will not be refundable
(d) we will debit from your Points account, once the booking is confirmed by the Host, the number of Points redeemed by you in connection with the Points Redemption;
(e) if you cancel a Points Redemption which has already been accepted and confirmed by the Host, the number of Points returned to you will be determined in accordance with the Points cancellation policy set out on the Website at http://www.lovehomeswap.com/faqs;
(f) if the Host cancels a Points Redemption which has already been accepted and confirmed by them, we will use our reasonable endeavours to find you an alternative Home of equivalent size and location for you to stay at. If we are unable to find you an alternative Points Redemption or you do not agree to any alternative Points Redemption found by us, we will credit your Points account with the appropriate number of Points; and
(g) if, at the beginning of or during your stay, the Home is or becomes uninhabitable and/or unavailable for you to stay at due to events or circumstances beyond your reasonable control, we will use our reasonable endeavours to find you an alternative Home of equivalent size and location for you to stay at during the remaining period of your stay. If we are unable to do so, we will credit your Points account with the appropriate number of Points.
10.12 If you are a Host and have pledged your Home in return for Points:
(a) you will not be charged any Swap Fee and we will credit your Points account with the appropriate number of Points (as set out on the Website). You may amend or cancel the pledge at any time, provided that you have not redeemed the Points awarded to you in respect of the pledge or accepted and confirmed a Points Redemption in respect of the pledged time, and we will credit or debit your Points account accordingly;
(b) if you cancel a Points Redemption which has already been accepted and confirmed by you due to events or circumstances beyond your reasonable control, you will lose the Points awarded to you in respect of the cancelled Points Redemption and we will debit your Points account accordingly. If you have already redeemed the Points awarded to you in respect of the cancelled Points Redemption, you may be required to re-pledge your Home in return for an equivalent number of Points;
(c) if you cancel a Points Redemption which has already been accepted and confirmed by you other than due to events or circumstances beyond your reasonable control, we may immediately suspend or cancel your membership and access to the Service in accordance with clause 11.6(b); and
(d) if you cancel a Points Redemption which has already been accepted and confirmed by you, you will be liable for any loss suffered by the Guest as result of such cancellation. If you become part of our Exchange Fee Programme and provided that the value of the loss suffered by the Guest as a result of such cancellation does not exceed £2,500, your liability for any such loss may be limited to £250 (plus VAT if applicable) which amount you authorise us to debit from your credit or debit card. Please refer to our Guarantee Terms and Conditions for further details.
10.13 In addition to pledging their Home in return for Points, subscription paying Members may purchase Points in connection with the booking of a Points Redemption. If you purchase Points:
(a) you may, under normal circumstances, only purchase points up to 50% of the value required to book the Points Redemption (i.e. as a means to top up your balance);
(b) any such Points will be available for redemption as soon as they appear as credited in your Points account;
(c) you may cancel the purchase of Points by notifying us in writing or by emailing us at firstname.lastname@example.org, provided that we receive such notice or email by no later than the end of the fourteenth day following the date the transaction took place and provided that such Points have not been redeemed. If you cancel your purchase of Points during such period, we will refund to you the amount paid in respect of such Points if such amount has already been charged to your credit or debit card; and
(d) for the avoidance of doubt, if we are required to credit your Points account in any of the circumstances set out in clause 10.11, you will not be entitled to any refund of the amount originally paid to purchase the relevant Points.
10.14 For the avoidance of doubt:
(a) the currency symbol '£', when used on the Website, is a reference to pounds sterling (GBP), unless otherwise specified; and
(b) the currency symbol '$', when used on the Website, is a reference to US dollars (USD), unless otherwise specified.
11. Membership term and cancellation of membership
11.1 If you choose to become a Member, your membership will begin on the date we send you an email confirming your membership and, unless otherwise agreed, will continue for an initial free trial period of 14 days or as otherwise specified (Introductory Period), during which period you may change your mind and cancel your membership at any time by notifying us in writing or by emailing us at email@example.com, provided that we receive such notice or email by no later than the end of the Introductory Period. Please note that an amount of £0.01 or $0.01 may be debited from your credit or debit card in order to enable the Introductory Period.
11.2 Following the Introductory Period, if you have not told us that you wish to change your mind and cancel your membership, your membership will continue for a further period of 12 months or as otherwise specified (Subscription Period) (unless cancelled earlier in accordance with these Terms) and we will debit your credit or debit card for the relevant membership fee notified to you.
11.3 Your membership will automatically renew for a further period of 12 months or as otherwise specified (Renewal Period) at the then current membership renewal fee at the end of the Subscription Period or any subsequent Renewal Period (as applicable) unless you notify us in writing or by email sent to firstname.lastname@example.org at any time prior to the end of the Subscription Period or relevant Renewal Period (as applicable) that you do not wish your membership to renew. Such notice or email must be received by us by no later than the end of the Subscription Period or relevant Renewal Period (as applicable).
We reserve the right to increase membership fees at any time, and will notify you of this by email to the address you have provided in advance of any changes taking effect.
11.4 If your membership automatically renews as set out in clause 11.3, you will still be able to change your mind and cancel your membership by notifying us in writing or by emailing us at email@example.com, provided that we receive such notice or email by no later than the end of the fourteenth day following the date of such renewal. If you cancel your membership during such period, we will refund to you the membership fee in respect of such renewal if such fee has already been charged to your credit or debit card.
11.5 You can check the date of the next membership fee payment due from you and/or your renewal date at any time by going to the 'My Profile' section of the Website. We may also send this information to you by email from time to time.
11.6 We may immediately suspend or cancel your membership and access to the Service without notice and without refunding any fees if:
(a) you breach any of your obligations or restrictions under these Terms;
(b) you cancel an already agreed and confirmed Exchange (whether as a Guest or a Host) or Rental or Points Redemption (as a Host) other than due to events or circumstances beyond your reasonable control; or
(c) if bankruptcy proceedings are brought against you, or if you do not pay a court judgment on time, or if you make an arrangement with your creditors or if your assets are the subject of any form of seizure.
12. Limits on our liability
12.1 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees or agents;
(b) fraud or fraudulent misrepresentation; or
(c) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
12.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach of these Terms or our negligence or if it was contemplated by you and us at the time of the agreement between us coming into effect as a possible result of our breach of these Terms or our negligence.
12.3 We only supply the Service for personal and private use. You agree not to use the Service for any commercial or business purpose, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
12.4 We are also not liable to you for:
(a) any damage to your Home (or its contents) caused by another Member; or
(b) any failure to provide the Service or to meet any of our obligations under these Terms where such failure is due to your breach of these Terms or events or circumstances beyond our reasonable control.
12.5 While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Service, we accept no liability for them.
13. Accessing the Website and availability of the Service
13.1 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
13.2 We provide the Service on an 'as-is' basis and do not guarantee that the Service will be available or fault free and do not accept any liability for any errors or omissions. We may suspend or terminate the Service without notice at any time if we feel this is necessary (for example, for maintenance or upgrades), but will use our reasonable endeavours to notify you of the same in advance.
14. No reliance
14.1 All content on the Website (including Listings) is provided in good faith, but we give no warranty of representation that such content is accurate, complete or up-to-date (or, in the case of a Listing, provides a true representation of the relevant Home and its condition), nor that the Service does not infringe the rights of any third party. We accept no responsibility or liability for your use of, or reliance on, content provided by us and such use is entirely at your own risk.
15. Security and linking
15.1 Information transmitted via the Service will pass over public telecommunications networks and we cannot guarantee the security of these.
15.2 Where the Service contains links to other sites and resources provided by third parties, these links are provided for your information only and your use of such other sites and resources is subject to the rules and policies of the relevant site or resource. Please read the rules and policies applicable to that site or resource before proceeding. We have no control over, nor do we endorse, the contents of those sites or resources nor any use of personal data by such third party and you acknowledge and agree that your use of them is at your own risk. We accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.
16.1 We may assign our rights, and/or transfer or sub-contract our obligations, under these Terms to another legal entity. These Terms are personal to you. You may not assign your rights, and/or transfer or sub-contract your obligations, under these Terms to anyone else.
16.2 Any failure or delay by us in exercising or enforcing any right available to us under these Terms does not constitute a waiver of that right or any other rights under these Terms. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
16.3 If any provision of these Terms is disallowed or found to be ineffective, invalid, illegal or unenforceable by any court or regulator, the other provisions shall not be affected and shall continue to apply.
16.4 These Terms are not intended to give rights to anyone except you and us.
16.5 These Terms are governed by English law.
16.6 We will do our best to resolve any disputes with you arising out of, or in connection with, these Terms and your use of the Service. If, however, any such dispute cannot be resolved between us and either we or you wish to take court proceedings, the courts of England and Wales will, subject to clause 16.7, have exclusive jurisdiction over any claim arising from, or related to, these Terms (unless you are a resident of Northern Ireland, in which case you may bring proceedings in Northern Ireland, or you are a resident of Scotland, in which case you may bring proceedings in Scotland).
16.7 Nothing in clause 16.6 will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
Thank you for using the Service.
These Terms were last updated on 7 June 2018.
LOVE HOME SWAP - TRAVELLER+ TERMS AND CONDITIONS
The enhanced membership benefits provided by the Traveller+ include the below, alongside 5* phone concierge service and one free airport lounge pass.
Schedule of Benefits:
- Travel Protection - The provision of travel costs in the event that the holiday you have agreed to stay in is withdrawn
Amount Payable - Up to £2,500
Deductible - £250
- Damage Protection - Accidental damage to property
Amount Payable - Up to £5,000 (limited to £2,500 in respect of damage caused by a pet or pets.)
Deductible - £500
This guarantee will apply when the member is outside his or her country of permanent residence; it also applies when traveling from and to their home country as part of an international trip.
1. Cancellation: In the event that the property the member was going to be occupying is withdrawn from the agreement, the policy would cover any cancellation charges levied for related pre-booked travelling expenses in respect of travel by Air, Ferry, Rail or Coach
1.1 No cover will apply in respect of any travelling expenses that are recoverable from any other source either in part or as a whole.
2. Accidental Damage to Property: This guarantee will apply up to the maximum specified in the schedule of benefits for damage to property,
2.1 For damage costs in excess of the benefit provided by this guarantee, the homeowner may wish to file a claim with their insurance / indemnity carrier whose policy may become primary. Should this occur the guarantee will pay the excess/deductible to the relevant maximum level of benefit stated in this guarantee.
2.2 Pet Damage is limited to a maximum level of benefit of £2,500 and is payable on a primary basis. In the event damages exceed the level of benefit the homeowner will have to file a claim with their respective insurance/indemnity carrier for the difference.
Please note certain words used in this document have specific meanings.
1. "Country of Residence" Place of legal residence at time of booking/arranging a swap.
2. "Deductible" means the sterling amount of Qualifying Expenses that must be incurred as an out of-pocket expense by each member any Benefits paid on an expense incurred basis are payable under this guarantee.
3. "Home Country" means a country from which the member holds a passport. If the member holds passports from more than one country, his or her Home Country will be that country which the member has declared to us in writing as his or her Home Country.
4. "Member" any person who is a member of Love Home Swap or a person who is part of the party that has booked to travel with the Member and has entered into a property rental or property swap agreement via Love Home Swap and who has been properly declared as such.
5. "Negligent Act" any action in which the member intentionally causes damage to the occupied property that would not have occurred by an unforeseen accident. Including but not limited to smashing multiple fixtures, windows, walls, intentional acts of violence resulting in damage.
6. "Qualifying Expenses" means costs actually incurred by or on behalf of a member for services and supplies covered by the guarantee. The guarantee must remain continuously in force from the date of the services or supplies are received for them to be a Covered Expense. A Qualifying Expense is deemed to be incurred on the date such service or supply, that gave rise to the expense or the charge, was rendered or obtained.
7. "Qualifying Trip" means a period of round-trip travel away from the Insured Person's Home Country; the trip has defined departure and return dates specified when the member arranges the Swap.
8. "Trip" means travel by air, land, or sea from the Insured Person's Home Country.
9. "We", "Our", "Us" means Love Home Swap.
No claim can be made under this guarantee for compensation or payment for damage or expenses caused by or as a result of the following:
1. Suicide or attempted suicide, intentional self-injury, the effect of intoxicating liquors or drugs whenever able to establish.
2. Any costs arising after the end of the trip;
3. Any cost associated with intentional and deliberate negligent actions taken by the member or someone within the members booked party in a reckless manor including conduct or incidents resulting from unauthorised parties and gatherings NOT previously approved by the homeowner(s).
4. Any expenses incurred due to a failure to obtain proper travel documents such as passports, visas, invitation letters, or any other document required for entry into a foreign country or port.
5. Pandemic Exclusion: this guarantee does not cover any liability, loss, cost or expense arising out of, resulting from, caused or contributed to by a virus or bacteria that is declared to be an outbreak, epidemic, or public emergency by the World Health Organization (WHO), Center for Disease Control and Prevention (CDC), or any other Government, Governmental Agency or ruling body of the country that the outbreak or epidemic has occurred in, prior to the inception of the members trip. Nor does it cover any expenses incurred after the Member has returned to their home.
6. The amount of the guarantee Deductible as stated elsewhere within this guarantee.
7. Needless self-exposure to peril except in an attempt to save human life.
8. Intentional or fraudulent acts on the Member's part or their consequences;
9. For all claims within Cuba: the member must pay the service provider at time of service and apply for reimbursement upon return to the US/Country of Residence. Important information for AMERICANS traveling to CUBA. Americans must have US government approval and proper documentation when traveling to Cuba or the claim will be denied.
10. Travel to/from North Korea, Iran, Syria and any other locations known to be under duress/alert, pandemic, epidemic or against which the foreign and commonwealth office have advised against travel. Or to any other country known to pose a higher risk prior to departing for a trip.
11. Travel swaps originating from Russia, Iran, North Korea are not eligible for Benefits contained within this guarantee.
12. The radioactive, toxic, explosive or other hazardous or contaminating properties of any nuclear installation, reactor or other nuclear assembly or nuclear component thereof.
13. War Insurrection and Terrorism: This guarantee shall not provide a benefit in respect of any claims arising from or in any way associated with:
a) the use of any explosive nuclear weapon or device or the emission, discharge, dispersal, release or escape of fissile material emitting a level of radioactivity capable of causing incapacitating disablement or death amongst people or animals
b) the emission, discharge, dispersal, release or escape of any solid, liquid or gaseous chemical compound which, when suitably distributed, is capable of causing incapacitating disablement or death amongst people or animals
c) the emission, discharge, dispersal, release or escape of any pathogenic (disease producing) micro-organism(s) and/or biologically produced toxin(s) (including genetically modified organisms and chemically synthesized toxins) which are capable of causing incapacitating disablement or death amongst people or animals
d) means an act, or acts, of any person, or group(s) of persons, committed for political, religious, ideological or similar purposes with the intention to influence any government and/or to put the public, or any section of the public, in fear. Terrorist activity can include, but not be limited to, the actual use of force or violence and/or the threat of such use. Furthermore, the perpetrators of terrorist activity can either be acting alone, or on behalf of, or in connection with any organization(s) or governments(s).
1. This guarantee contains specific exclusions and limitations. Please check the full description of the guarantee to fully determine the benefits provided to you. By accepting this guarantee the member is agreeing to the terms and conditions contained herein.
2. Trip Maximum guarantee: Maximum duration of the trip not to exceed 45 days.
3. Maximum Age: This guarantee is valid as long as the Member has not obtained their 75th birthday by the commencement date of the booked trip.
4. All claims must be submitted within 60 days from the date of incident or they will be denied.
5. The Member must exercise reasonable care to prevent accident, injury, loss or damage to property.
6. All claims arising under this guarantee shall be governed by the Laws of England, whose courts alone shall have jurisdiction in any dispute arising here under.
7. If a member or any person acting on their behalf shall make any claim or statement knowing the same to be false or fraudulent as regards amount or otherwise, then this guarantee shall become void and all claims here under shall be forfeited.
8. Unless specified this guarantee does not apply to anything caused directly or indirectly through bankruptcy / liquidation of any tour operator, travel agent, transportation company or accommodation supplier.
9. The benefit provided by this guarantee may be denominated in US Dollars, British Pounds or Euros as decided by Love Home Swap.
10. Love Home Swap has sole discretion in deciding whether or not to make a payment under this member's benefit.
11. The member or members involved in any claim that is made against this member's benefit agree that they will give all reasonable assistance to Love Home Swap in connection with the claim, this assistance to include but not be limited to allowing Love Home Swap or their representatives to visit any property that is part of a claim for damage and to see any correspondence that has taken place between the members.
In the event of a claim please contact:
Love Home Swap, C/O P J Hayman & Company Limited, Stansted House, Rowlands Castle, PO9 6DX.
Required Documentation for all claims:
* All claims must be submitted with proof of travel including flight records
* Proof of loss and detailed description of loss
* Police Reports (if applicable)
* Any additional documentation requested by Love Home Swap to support your claim.
Points Advance terms and conditions
1. Your Points Advance facility will enable you to use up to the amount of Points purchased (up to 10,000 Points).
2. Points borrowed can be used towards your first agreed Points trip (following the purchase of the Points Advance) only.
3. If your entire facility is not used you will not have access to these Points.
4. Any Points borrowed (whether a portion of, or the entire facility) must be repaid within 2 years of purchasing the Points Advance facility.
5. Once you have borrowed Points, you will not be able to travel again using Points until the borrowed balance has been repaid
6. Once you have borrowed Points you will be unable to borrow points again using the Points Advance until the borrowed Points have been repaid
7. Once you have repaid your Points you will need to purchase a new Points Advance facility if you wish to borrow Points again.
8. If your membership expires before the 2-year repayment period and you do not renew your membership, an exit fee will be applicable, the exit fee starts at £125 for 50 Points.
Points Protection Terms and Conditions
1. Our Agreement
1.1. These Terms and Conditions (Points Protection Terms) form part of the Love Home Swap Terms and Conditions set out above. Any defined terms used throughout these Points Protection Terms shall have the same meaning as defined in the Love Home Swap Terms and Conditions except where described otherwise.
1.2. In the event of any conflict between the Points Protection Terms and the Love Home Swap Terms and Conditions, these Points Protection Terms shall prevail.
1.3. By purchasing Points Protection, you confirm that you accept these Terms and that you agree to be bound by them. If you do not agree to these Points Protection Terms, you must not purchase Points Protection.
2. Points Protection
2.1. Love Home Swap offers Qualifying Members protection for Points used by that Member when they book accommodation with a Host in exchange for a Points Redemption (Points Redemption Booking) in the event that the Host cancels the Points Redemption Booking (Points Protection).
2.2. Points Protection cannot be used where the Guest cancels the Points Redemption Booking.
2.3. Qualifying Members shall be those Members who:
2.3.1. have an active qualifying membership in the Points Scheme with Love Home Swap; and
2.3.2. have agreed a Points Redemption Booking with a Host in respect of a Host Listing on the Service.
2.4. Provided a Member meets the criteria in 2.2 of these Points Protection Terms, the Member may add Points Protection to their Points Redemption Booking, either:
2.4.1. at the time the Points Redemption Booking is made between the Host and the Guest; or
2.4.2. within 7 days of the Points Redemption Booking being made. Members must contact Love Home Swap either online or by phone to add Points Protection to their Points Redemption Booking if the Member chooses not to add Points Protection to their Points Redemption Booking at the time it is made.
2.5. Payment of the fee for Points Protection (Points Protection Fee) must be made in full by the Member at the time the Member signs up for Points Protection. Members will be notified of the current Points Protection Fee applicable at the time the Member chooses to protect their Points Redemption Booking with Points Protection. Love Home Swap reserves the right to amend, vary or increase the Points Protection Fee at any time.
2.6. Points Protection only applies in respect of the Points Redemption Booking which the Member purchases it for. Members can contact Love Home Swap either online or by phone to check if a Points Redemption Booking has the benefit of Points Protection.
3. Claiming under Points Protection
3.1. In the event that a Host cancels a Points Redemption Booking and a Member has Points Protection in place for that booking, the Member may instigate a process to obtain a refund of the Points redeemed for that Points Redemption Booking (Points Refund Process).
3.2. The Member must contact Love Home Swap within 14 days of the Host cancelling the swap to be eligible for the Points Refund Process.
3.3. Where the Member qualifies for the Points Refund Process , Love Home Swap will:
3.3.1 look to source suitable alternative accommodation from those Listings on the Service as close to the original Listing as possible.
3.3.2. In the event that Love Home Swap are unable to source suitable alternative accommodation, the Member will be entitled to a refund of double the number of Points spent on the original Points Redemption Booking that has been cancelled by the Host.
3.4. Refunds of Points made under 3.2.2. of these Points Protection Terms will only be available strictly in Points. No cash refunds or credits in any other form will be given to the Member under Points Protection.
3.5. Love Home Swap shall have no liability whatsoever to any Member for travel-related and/or transport costs incurred by a Member in the course of that Member using the Service. Points Protection entitles a Member to the benefits set out in 3.2 of these Points Protection Terms and shall in no way be construed as providing protection for travel-related and/or transport costs incurred by a Member in making the Points Redemption Booking.
3.6. Love Home Swap reserves the right to alter or amend these terms or to withdraw the Points Protection product at any time.
Instant Booking Terms and Conditions
1. Our Agreement
1.1. These Terms and Conditions (Instant Terms) form part of the Love Home Swap Terms and Conditions set out above. Any defined terms used throughout these Instant Terms shall have the same meaning as defined in the Love Home Swap Terms and Conditions except where described otherwise.
1.2. In the event of any conflict between the Instant Terms and the Love Home Swap Terms and Conditions, these Instant Terms shall prevail.
1.3. By using the Love Home Swap website to make an instant booking (Instant Booking Service), you confirm that you accept these Instant Terms and that you agree to be bound by them. If you do not agree to these Instant Terms, you must not use the Instant Booking Service.
2. Instant Booking Service
2.1. The Instant Booking Service allows Members to list and book accommodation for instant booking (Instant Booking Slot) directly via the Love Home Swap website.
2.2. Only those Members who have opted into the Points Scheme may use the Instant Booking Service.
2.3. Where a Member has been invited to join the Instant Booking Service, they must complete the LHS onboarding programme (Programme) prior to using the Instant Booking Service.
2.4. Members will only be allocated Points to use once the Member has:
2.4.1. completed the Programme in full; and
2.4.2. added an Instant Booking Slot as a Host into the Instant Booking Service.
2.5. Following completion of the Programme, the Host’s Instant Booking Slot will be available to be booked by other Members via the Instant Booking Service.
3. Instant Booking Slots - Hosts
3.1. Hosts must ensure that when their property is listed, it is available on the listed dates. Hosts are generally unable to edit or cancel available dates after they have been added to the Instant Booking Service.
3.2. A Host can only remove or edit their Instant Booking Slot at Love Home Swap’s sole discretion. Hosts should contact Customer Services for further advice on removing or editing Listings.
3.3. In the event that a Host is given permission to remove or edit an Instant Booking Slot, the Points allocated to the Host in respect of that Listing will be automatically removed from the Hosts’ points balance.
3.4. Hosts must only add Instant Booking Slots to their account for use on the Instant Booking Service in accordance with the following criteria:
3.4.1 Instant Booking Slots must be for a duration of between 2 and 7 nights (inclusive).
3.4.2. There is a minimum of 2 months from when the Instant Booking Slot is listed to the start date of the Instant Booking Slot.
3.4.3. There is a maximum of 18 months from when the Instant Booking Slot is listed to the start date of the Instant Booking Slot.
3.4.4 The Instant Booking Slot must be listed during the Host’s membership